Frequently asked questions Featured

Where can I buy your products?

Mirror Shutters, Alarm Shutters, Picture Shutters and Light Shutters are only available as online purchases. We do promote our products via a number of selected interior design practices.   From time to time we do exhibit at National Design and Interior exhibitions - please follow us on Facebook and Twitter to recieve updates for your calendar.

How do I contact you?

We can be contacted on 01476 589221 where our team would be delighted to hear from you. Additionally you can contact us via email at via the contact us link on the top of the home page.

Returns

Items can only be returned on the basis of defective quality. As we quality check every item before despatch this is very unlikely to happen, although we are not liable for transportation by third party couriers. Please check all packaged items carefully on receipt from third party couriers to ensure no damage to the package has occurred.  Off the shelf standard items in perfect condition can be returned at the expense of the purchaser within 7 working days of purchase. Please refer to our terms and conditions via the link below.

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How do I pay?

Bank transfer or Paypal. 

Can you create made to measure designs?

Yes we can. We are very aware that customers at times require window dressings and furniture that fits perfectly into an alcove, under a window, between walls and doorframes, or to display certain items. We would be delighted to hear from you with your requirements. As all of our window furniture is made to order we can often manufacture bespoke items as part of our normal manufacturing process at no extra cost (Material and fabric options excluded)

Do you create personalised designs with my design, brand or logo?

Yes we do. We aim to provide the ultimate personalised wall furniture solutions for the home, restaurant, hotel chain or office. We can provide an exact colour match service - simply send us a material, fabric sample or image of the colour you tequire and we will do the rest. We can also design products based on your own graphic design, photograph, or a simple sketch on the back of a napkin. ImagineWindow shutters with your own name or company logo incorporated into the design as one example. Challenge us with your ideas and we will do the rest.

Do you offer discounts?

Yes we do, we always offer discounts for additional purchases place at the time of order. Additionally we offer discounts against certain items periodically, and are shown within the product details for the specified range. If you cant find the offers easily just contact us for details via the enquiries page.

Do you have facebook and twitter?

Yes we do. Please click on the following links. We look to be followed, and we will follow you straight back

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How long before I receive my window shutters?

Unlike our competitors we do not rely on the shipping time from China to the UK. Everything is manufactured in the UK, so delivery depends on factors such as complexity alone (as well as Bank and National holidays!) No later that 6 weeks from order to delivery.

Delivery time

As above. 

Do you install your products?

Yes we do. Installation costs are provided on request based on geographical distance from the Head Office in the Midlands. Installation time never exceeds 1 hour 45 minutes (per single unit), and this is based on carriage into the property, unpacking, installation, removal and disposal of packaging, and clean up. Large and complex window furniture may take slightly longer. Please contact us via the enquiries form for details. A minimum installation and delivery fee of £99.00 plus VAT applies for every order under £2500.

Installation and delivery to UK addresses greater that 200 miles and less than 250 miles from NG32 1HB are £125.00 exc VAT

Installation and delivery to UK addresses greater that 250 miles and less than 300 miles from NG32 1HB are £155.00 exc VAT

Installation and delivery to UK addresses greater that 300 miles from NG32 1HB are priced on request.

Consultations and first visit.

First consultations which include all measuring, guidance and examples of products, are normally charged at £45.00 (UK excluding Scotland and NI where this amount is £90.00). This amount is deducted automatically on purchase of first order with Couture Cases. This charge is non refundable unless a purchase with Couture Cases is made. 

Do we export products and furniture?

 Yes we do. We receive requests from many countries - Alpine Lodges in the Swiss Alps to Mid West USA, Spain, Portugal even Cyprus. Prices vary depending on product weight and size, as well as chosen method of transportion ie aeroplane or shipping transfer. Import duties taxes also apply. Please contact us via the enquiries form and we will guide you through this process. 





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